Privacy Policy

We collect information that you choose to provide to us, including:

• Name
• Email address
• Phone number
• Company name
• Product or service of interest
• Message or inquiry details

We also collect information that you choose to provide through a new customer application, including information submitted through an embedded online form or through completed application documents you provide to us. This may include:

• Company name, business address, phone number, fax number, and billing email
• Years established, type of business, parent corporation, and business contacts
• Federal EIN, DUNS number, seller permit, resale certificate, or tax-exempt information
• Names, titles, and contact information for principals, officers, accounts payable contacts, and purchasing contacts
• Credit references and bank references, including reference contact information and account details submitted in the application
• Requested credit limit, anticipated monthly volume, and other account setup information
• Sales and use tax exemption information, descriptions of property to be purchased, and related certificate information
• Signatures, printed names, titles, dates, and any documents or attachments submitted with the application

We and our service providers may also automatically collect limited technical information needed to operate and secure the website and related forms, such as:

• IP address
• Browser type
• Device information
• General website or form usage information
• Date and time of access

We use the information we collect to:

• Respond to inquiries and requests
• Communicate with you about our products and services where permitted by law and, when required, with your consent
• Provide customer support
• Review, process, and respond to new customer applications
• Set up and administer customer accounts
• Evaluate credit, references, tax-exempt status, and account terms when applicable
• Maintain business, accounting, and customer records
• Operate, maintain, and improve our website, forms, and business operations
• Protect the security and integrity of our website, forms, business, and records
• Comply with applicable legal obligations

By expressly consenting to receive SMS messages from All Things DME LLC, you agree to receive conversational and informational text messages related to your inquiries, customer service, orders, deliveries, account support, and other related business communications.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of future text messages. Reply HELP for assistance. For additional support, contact us at 801-692-0923 or orders@allthingsdme.com.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

All Things DME LLC does not send promotional or marketing text messages unless separate consent has been obtained where required.

We collect your mobile phone number and SMS consent only when you voluntarily provide that information and affirmatively agree to receive text messages from All Things DME LLC.

We use your mobile phone number and SMS consent only to provide the text-message communications described in this policy and on the applicable opt-in form.

No mobile opt-in data or text message consent will be shared with third parties or affiliates.

Mobile phone information and SMS consent will not be sold, rented, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

This limitation does not prevent us from using service providers solely as necessary to operate and support our communications, provided those service providers are not permitted to use SMS consent information for their own marketing purposes.

Our website contact forms and customer application materials are intended for general business, product, ordering, and customer account inquiries.

Please do not submit medical records, insurance information, prescriptions, diagnosis information, or other sensitive health information through the website contact form or customer application unless specifically requested through a secure and appropriate process.

At this time, the website contact forms and customer application are not intended to collect patient medical records or protected health information through general website submissions.

The customer application may request business, tax, credit, bank reference, and signature information needed to evaluate and administer a customer account.

We may use third-party form providers, including Jotform, to host and process online inquiry forms and customer applications. If you submit information through an embedded online form on our website, your submission may be processed through that provider and made available to us so we can review and respond to your inquiry or application.

These providers may collect and process form responses, uploaded files, device information, usage information, and related technical information as part of providing their services. Their handling of information is governed by their own privacy policies.

We do not sell or rent personal information.

We may disclose personal information to service providers that help us operate our website, forms, communications, document storage, email, and business operations. These providers may use the information only as necessary to provide services on our behalf.

The sharing described in this section does not include selling or sharing mobile opt-in data or text message consent with third parties or affiliates for their own marketing or promotional purposes.

We may also share information when reasonably necessary to:

• Review or administer a customer application
• Verify credit or reference information
• Process tax-exempt documentation
• Manage customer accounts
• Protect our business
• Comply with legal obligations

We may disclose information:

• If required by law
• To protect our rights, property, or safety
• To investigate fraud, misuse, or security issues
• To evaluate or manage customer accounts, credit terms, references, or account performance
• In connection with a business transaction such as a merger, acquisition, or sale of assets

We retain personal information and customer application information for as long as reasonably necessary to:

• Respond to your inquiry
• Review or administer your application
• Maintain customer and business records
• Manage account relationships
• Resolve disputes
• Enforce our agreements
• Comply with applicable legal obligations

You may contact us to request access to, correction of, or deletion of personal information you have submitted to us, subject to applicable law, our recordkeeping obligations, and our need to retain business records related to customer applications, accounts, transactions, or legal obligations.

If you no longer want to receive SMS messages from us, you may reply STOP at any time.

If you have questions about this Privacy Policy or want to make a privacy request, contact us at: